Privacy Policy

Information You Provide:

• →Contact information (name, email address, phone number)
• →Business information (market, brokerage, role, estimated GCI)
• →Alpha program application data and qualification responses
• →Account credentials and profile information
• →Communications with us via email, support chat, or consultation calls

Automatically Collected Information:

• →Browser type, IP address, and device information
• →Pages visited, time spent, and referring website
• →Cookies and similar tracking technologies
• →Usage patterns and service interaction data collected via PostHog
• →Session recordings and event analytics (PostHog)
• →Support chat interactions (Intercom)

We use the information we collect to:

• →Evaluate and process Alpha program applications
• →Provide, operate, and improve our Entity Search infrastructure services
• →Configure and maintain your AI concierge, review automation, and schema markup
• →Send performance reports, service updates, and billing communications
• →Provide customer support via Intercom
• →Analyze usage and improve our platform through PostHog analytics
• →Process payments via Stripe
• →Deliver transactional and operational emails via Resend
• →Comply with legal obligations and prevent fraud

We do not sell your personal information. We may share your information with the following categories of service providers, each contractually obligated to protect your data:

• →Supabase — database hosting and secure data storage
• →Stripe — payment processing and subscription management
• →Resend — transactional and operational email delivery
• →PostHog — product analytics and session recording
• →Intercom — customer support and in-app messaging
• →Sanity — content management system
• →Vercel — website hosting and deployment infrastructure

We may also disclose information when required by law, in connection with a business transfer or acquisition, or with your explicit consent.

Our AI concierge service generates responses on your behalf using data you provide, including property information, CRM data, and your communication preferences. By using the service, you acknowledge:

• →AI responses are generated based on your configured parameters and incoming lead data
• →Lead interaction data is stored to improve concierge performance for your account
• →We do not use your proprietary business data to train models for other clients
• →You remain responsible for reviewing AI-generated communications for accuracy and compliance

We use cookies and similar technologies to:

• →Authenticate your account and maintain session state
• →Remember your preferences and settings
• →Understand how you use our website via PostHog analytics
• →Enable Intercom support chat functionality
• →Analyze service usage and trends

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality or your ability to access your account.

We implement appropriate technical and organizational measures to protect your information, including:

• →Encryption of data in transit (TLS) and at rest via Supabase
• →Row-level security policies limiting data access to authorized users only
• →Regular security assessments and dependency updates
• →Access controls and authentication requirements for internal systems
• →Secure backup procedures

No method of transmission over the Internet or electronic storage is 100% secure. While we take data security seriously, we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• →Access your personal information
• →Correct inaccurate or incomplete information
• →Request deletion of your information
• →Object to or restrict processing of your data
• →Data portability (receive your data in a machine-readable format)
• →Withdraw consent at any time

To exercise these rights, contact us at privacy@gravitasindex.com.

Our website and services may reference or link to third-party platforms, including Google, Zillow, Realtor.com, and CRM providers. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before submitting information to them.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately and we will take appropriate action.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy, please contact us: